Customer Service - Order Information

YOUR ACCOUNT

Create an Account

By creating an account and saving your information, you will be able to:

· Checkout faster

· Review past order details

· Save frequently used addresses

· Get the latest on new arrivals and sales

To create an account you must have a valid email address. If you'd like to create an account now please, click here.

We accept online orders worldwide. If you ever need to update your personal information, including shipping and billing preferences or email address, you may do so. For security reasons, you will be automatically logged out after 30 minutes of inactivity on the web site. At this time, you would need to re-enter your email address and password in order to access your personal information. You can also log out by clicking "Log Out" under “My Account” section.

As part of our registration process, you will be asked to provide the following information:

· Your name

· Date of Birth

· E-mail address

· Current living address and phone number

· A password to return for future visits

Saving Billing and Shipping Info

When saving your billing and shipping info, enter your billing address exactly as it appears on your credit card statement. Incomplete or incorrect info may slow order processing. A phone number is required in case of delivery problems.

Using Your Address Book

You can save up to 8 frequently used addresses for yourself and the friends and family you shop for. We will not contact you or your address list unless we have a specific question about a delivery. Read our Privacy Policy for more information.

Email Sign-up

Sign-up here for our specialized email updates and you will receive newsletters with the latest trends, new arrivals, special offers, and sale announcements. We use your past purchases as well as any preferences you've selected to provide you with the news you're most likely to be interested in.

Email and Postal Unsubscribing

If you no longer wish to receive email newsletters, you can unsubscribe by clicking "Unsubscribe" on any of our emails. Please note: If you unsubscribe from our email newsletters, you will still receive order-related emails, including order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order or any contests or promotions you enter.

If you have any further questions or concerns regarding receiving emails, please contact our customer service team at 1-877-669-1002

Managing Your Account

You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on "MY Account" at the top of any page on our site. From here, you can select an area you wish to update and then press continue and your information will be saved. As an added security feature, you will be automatically logged out after 30 minutes of inactivity on our website. If this occurs, simply re-enter your email address and password to access your information.

Please note: For your security, we do not keep any credit card information saved on record. You will have to re-enter it every time you make a purchase on our website.

Account/User Name

Your account (or user) name is your e-mail address.

Forgotten Password

If you have an account and have forgotten your password, we can provide it for you. Simply enter your email address and click “Password forgotten? Click here”and we will provide you with a new temporary password by email. At any time you may edit your new temporary password by clicking on “change my account password” under the My Account section.

AS YOU SHOP

Shopping Cart

As you add items to your shopping bag, we will display your bag in the right hand corner of your screen, including quantity and subtotal. We will automatically save the items in your shopping bag but please note that we cannot guarantee inventory availability. You do not need to sign in to save or access your bag if you are using the same computer. If you are using a different computer, you will need to sign in to see your bag.

Size Chart

Our size charts and measuring tips will help you order the correct size. Please note, our size charts provide for all suppliers are not 100% accurate due to the various styles of product made. Please only use this chart as a guide when ordering. In2Sports is not and will not be responsible for any incorrect sizing ordered. For further questions or concerns, please feel free to contact customerservice@in2sports.ca

Gifts

We do not offer any gift receipts for online orders; you may however, complete an exchange within 15 days of your purchase. Please view our Return Policy below for details. Unfortunately at this time, we do not accept any gift cards purchased at our retail stores to be used online.

Purchasing/Ordering

Placing an Order

Once all of your selected merchandise is in your shopping cart, you are now ready to check out and place your order. At this point we will ask you for your credit card information. You will have a chance to verify the information during checkout; if no changes are necessary proceed to place Order. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.

Order Information

We accept online orders worldwide. Prices shown on this website are only shown in Canadian dollars. Payment methods acceptable are Visa, MasterCard and American express. Be sure to carefully confirm your order before submitting as changes cannot be made to orders prior to shipping.

We also offer a wide variety of customizable options at an additional charge. Please select desired product for available options and prices. All letters, numbers, logos and patches are heat-pressed like all authentic player jerseys. They are not stitched or embroidered. All customized orders are final sale. Please allow 3-5 business days for order completion. We do not guarantee the fit of customized items so if you are unsure of the fit; we strongly recommend that you are certain of your jersey size before placing the order.

Ordering online is safe and easy, just follow these 4 simple steps:

1. Click on "my account" to register

2. Choose from a wide variety of products by clicking on desired category

3. Add products to your shopping cart

4. Proceed to checkout when ready

We also accept customized team wear orders; however, all team orders must be placed in-store at our retail location located in Maple, Ontario. For out of town inquiries please contact us at info@in2sports.ca. Please visit the "4Teams Build-A-Team" section on our home page for a quote.

Save For Later

If you are unsure about the items in your shopping cart, you may save them for later by simply logging out. When you leave and return to the site, all the items you saved for later will be added back to your bag, so you can easily purchase them at that time, provided you have logged into your account or are using the same computer.

Checkout

When you're done shopping, click "Checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag.

During checkout, you will be asked to provide:

· Your e-mail address and, if you already have an account with us, your password, for security purposes;

· The address you want to ship to;

· Your preferred shipping method

· A chance to add comments about your order

· Your credit card type, number and expiration date; and

· Any promotional codes you have received.

Placing an Order by Phone

If you prefer not to order online, you may call us with your information at 1-877-669-1002

Multiple Shipping Addresses

You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

Payment

In2Sports.ca accepts the following forms of payment:

· Visa

· MasterCard

· American Express

Promo Codes and How to Use Them

Occasionally when you receive a special offer from us, you will also receive a promotional code to use. This code lets us know that the special offer should be applied to your order. Using the code is easy:

· Just shop and check out as you normally would.

· When you get to checkout, enter your promotional code in the space provided after you have entered in your credit card info

· Once you have entered the promotional code and clicked "continue" the discount will reflect on your orders total

If there is any problem with the promotional code you've entered, an error message will let you know how to correct the problem before you can continue to check out or you can call us direct at 1-877-669-1002

Prices

Price Adjustments

We offer a one-time price adjustment if an item is marked down within 14 days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1-877-669-1002 or send us an email at customerservice@in2sports.ca within the 14 day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. See the offer associated with the specific promotion for details. Sorry, there are no returns or exchanges on final sale merchandise, either online or in stores.

Bulk Order Shipping Costs

Some orders may be subject to bulk order shipping costs. We calculate this cost based on the number of boxes required to ship your order. The cost of bulk shipping, if applicable, will be disclosed when you place your bulk order by phone and also provided to you in your shipment notification email.

Taxes

Tax Policy

Tax charges are based on applicable federal, provincial and harmonized sales tax rates based on the delivery address associated with your order. Where required, sales tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the sales tax you paid for that item. You will not receive a refund for the sales tax you paid on the shipping and handling of that item, as the shipping and handling charges are non-refundable once an item has been shipped. If you have questions about the sales tax on your invoice, please call us anytime at .

Tax Exempt Purchases

If you are making a purchase for a tax-exempt organization or are an individual that qualifies for a tax exemption, please contact our Customer Service department 1-877-669-1002. To ensure compliance with federal and provincial tax laws, all requested forms and information must be received and verified by our Customer Service team before a tax refund can be processed.

Order Status, Shipping & Delivery

Order Status and Tracking

Order Confirmation

Immediately after you place your order, you will receive a confirmation email. You will then receive two emails providing you have given us a valid email address after receiving an order confirmation.

1. The first confirms that your order was received. This email will arrive within about 24 hours.

2. The second confirms that your order was shipped from our warehouse.

Please allow 3-5 business days for order completion. All other inquiries should be directed to customerservice@in2sports.ca

Change in Your Order Status

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, we will not charge you for the item or any taxes, shipping or handling charges.

All items available for purchase are listed on our website. Under any circumstance where product isn’t available, we will recommend a suitable substitute to meet your needs. No price negotiations offered for substitutes

Shipping

Any size order will be shipped via Canpar or Canada Post. All shipping rates are based on the destination, postal/zip code and the total weight of your order. Transit time is dependent on your destination so we suggest you give your order an additional day or 2 to arrive. You will receive a tracking number for your package by email once your order has been shipped out.

Shipping services are only available Monday thru Friday excluding holidays. We reserve the right to alter shipping arrangements, including carrier, in order to provide the most efficient delivery possible for your destination.

If the shipment is unsuccessful due to the fact that the customer was not home or available to accept the package, it will get returned back to us or left at the post office. At that time, the customer is responsible for any additional delivery costs to obtain their order.

Please note that custom duties and or additional taxes on item(s) you purchase may apply if purchasing outside of Canada. These local fees are not included in your In2Sports invoice; however, you will be responsible to pay for these additional fees. All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount will not be refunded to your credit card.

Shipments to International Addresses

We currently do not calculate International shipping costs online. You must call 1-877-669-1002 or send us an email message at customerservice@in2sports.ca for a quote. Simply provide us with your full shipping address to obtain a quote.

Changes Returns & Exchanges

Return Policy

There are no refunds, exchanges only on non-customized, regular priced items within 15 days of your purchase. ALL sale items are final sale, no refunds or exchanges. Your return must be in original condition, complete, and timely for us to process it. In2Sports Inc. will not be responsible for any shipping costs as they are non-refundable, including original shipping and handling costs. Please do not attempt to return merchandise that does not qualify for a return, as you will be respobnsible for any shipping costs to have the items shipped back to you.

Customized products

Any custom decorated items are non-refundable or exchangeable at no exception. These items including anything with a player number, name, team logo and or patch that was an additional cost to your order. Please do not attempt to return merchandise that does not qualify for a return, as you will be responsible for any shipping costs to have the items shipped back to you.

Defective Products

If you receive a defective item, we will repair or replace it with exactly the same item at our cost; however, shipping charges are non-refundable. If we are unable to replace it with the exact same item, at this time we will honour you a store credit.

Lost or Damaged Merchandise

Please accept our apologies if the carrier did not deliver your order promptly or in good condition. If you did not receive your order, please be sure to double check your surroundings. If you contact us we will be more than happy to file a claim with the carrier if you truly did not receive your package or it was damaged and issue a refund, exchange or repair as soon as possible.

Missing or Incorrect Merchandise

Please accept our apologies if your order is not processed correctly. Contact us at customerservice@in2sports.ca if an item is short-shipped or missing from your order. We will do our best to correct your order as efficiently as possible. All you have to do is provide us with your order number.

How do I Exchange Something?

Fill out the return form below that you receive with your order and follow the instructions provided

What's eligible for return?

You can return or exchange any item that's in its original condition (unwashed and unworn) or defective, unless it was purchased for final sale.

Can I return Final Sale items online or to a store?

No, we do not accept returns or exchanges on final sale merchandise, online or in stores.

What if I used a promotion code to make my purchase?

You can exchange the item for the same style in a different size or color. Please note, a previously used promotion code cannot be applied to the sale of a different item.

Can I get a price adjustment for an online purchase?

Yes, we offer a one-time price adjustment if an item is marked down within 14 days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1-877-669-1002 or send us an email message at customerservice@in2sports.ca within the 14 day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Sorry, there are no returns or exchanges on final sale merchandise, either online or in stores. We'll refund you the difference in your original form of payment. For more information, please read our complete online price adjustment policy.

Changes and Cancellations

If you'd like to cancel or change your order, please call 1-877-669-1002 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our returns policy above for information on returning or exchanging items you have ordered.

Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

PRODUCT CARE INSTRUCTIONS

Apparel

Please see manufacturing label for washing instructions

Customized items

Please follow the below recommended instructions every time your customized jerseys or shorts are washed. We realize that the uniforms will sustain normal wear and tear but we are not held responsible for such damaged merchandise.

· Wash garments inside out and hang to dry

· Machine wash gentle cycle, warm or cold water, mild detergent

· NO bleach

· NO ironing

· Do not put in dryer or dry clean

Footwear

Without proper conditioning and care, leather can dry out until it eventually cracks and falls apart. To really protect your leather shoes and keep them looking their best, there are four steps to follow.

· Clean

· Condition

· Polish

· Preserve or Weatherproof

For leather & synthetic shoe care, follow these steps:

· Understand fit. Cleats, especially leather ones, mold to the foot, allowing for an optimum feel for the ball.

· Start when cleats are right out of the box. Put them on, tie them, and soak your feet in water. Then take them off and let them dry in the shape of your feet.

· Hand-wash only. Never put cleats in the washing machine. This breaks down the materials.

· Tap cleats together or against a hard surface to remove mud stuck to the bottoms.

· Clean cleats immediately after use. Wipe soiled cleats with a damp cloth.

· Take more drastic measures for very dirty cleats. Soak them in lukewarm, soapy water. Some players even take them into the shower while bathing.

· Apply leather protector, followed by shoe polish, after each cleaning.

· Buff cleats after the polish dries.

Dry naturally or in front of a dehumidifier. Never machine-dry.