Order InformationWe accept online orders worldwide. Prices shown on this website are only shown in Canadian dollars. Payment methods acceptable are Visa, MasterCard and American express. Orders may only be placed online. Be sure to carefully confirm your order before submitting as changes cannot be made to orders we receive. Ordering online is safe and easy, just follow these 4 simple steps:
We also accept customized team wear orders; however, all team orders must be placed in-store at our retail location located in Maple, Ontario. For out of town inquiries please contact us at info@in2sports.ca. Please visit the "4Teams Build-A-Team" section on our home page for a quote. Order Confirmation & TrackingWithin 24 hours of placing your order, you will receive an order confirmation email. When your package clears out of our warehouse and is on its way to you, you will receive a shipment notification email that will include a delivery tracking number. Please allow 3-5 business days for order completion. All other inquiries should be directed to customerservice@in2sports.ca Product AvailabilityAll items available for purchase are listed on our website. Under any circumstance where product isn’t available, we will recommend a suitable substitute to meet your needs. No price negotiations offered for substitutes. Return PolicyCustomized Orders Customized products are non-refundable or exchangeable at no exception. Customized items include any player numbers, names, logos and patches. Non-customized Orders There are no refunds. Exchanges only on non-customized items. These items may be exchanged within 15 days. Your return must be in original condition, complete, and timely for us to process it. In2Sports Inc. will not be responsible for any shipping costs and are non-refundable. Please do not attempt to return your merchandise that does not qualify for a return, as you will be responsible for shipping cost for items to be shipped back to you. To process your exchange, please contact us by email at customerservice@in2sports.ca and provide us with your name, order number and reason for exchange and a representative will further assist you. Defective Products If you receive a defective item, we will repair or replace it with exactly the same item at our cost; however, shipping charges are non-refundable. If we are unable to replace it with the exact same item, at this time we will only honour a refund. Lost or Damaged MerchandisePlease accept our apologies if the carrier did not deliver your order promptly or in good condition. If you did not receive your order, please be sure to double check your surroundings. If you contact us we will be more than happy to file a claim with the carrier if you truly did not receive your package or it was damaged and issue a refund, exchange or repair as soon as possible. Missing or Incorrect MerchandisePlease accept our apologies if your order is not processed correctly. Contact us at customerservice@in2sports.ca if an item is short-shipped or missing from your order. We will do our best to correct your order as efficiently as possible. ShippingAny size order will be shipped via Purolator or Canada Post. All shipping rates are based on the destination, postal/zip code and the total weight of your order. Transit time is dependent on your destination so we suggest you give your order an additional day or 2 to arrive. You will receive a tracking number for your package by email once your order has been shipped out. Shipping services are only available Monday thru Friday excluding holidays. We reserve the right to alter shipping arrangements, including carrier, in order to provide the most efficient delivery possible for your destination. CustomizationWe offer a wide variety of customizable options at an additional charge. Please select desired product for available options and prices. All letters, numbers, logos and patches are heat-pressed like all authentic player jerseys. They are not stitched or embroidered. All customized orders are final sale. Please allow 3-5 business days for order completion. We do not guarantee the fit of customized items so if you are unsure of the fit, we strongly recommend that you are certain of your jersey size before placing the order. Care InstructionsApparel Please see manufacturing label for washing instructions Customized items Please follow the below recommended instructions every time your customized jerseys or shorts are washed. We realize that the uniforms will sustain normal wear and tear but we are not held responsible for such damaged merchandise.
Footwear Without proper conditioning and care, leather can dry out until it eventually cracks and falls apart. To really protect your leather shoes and keep them looking their best, there are four steps to follow.
For leather & synthetic shoe care, follow these steps:
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