> In-Store Return Policy
In-Store Defective Product Policy
Contacts for Manufacturer's Warranty

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IN-STORE RETURN POLICY

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In-Store Return Policy

For all purchases made within one of our In2Sports retail store locations, we will gladly issue an exchange or store credit within 15 days of purchase with original receipt. Products must be unused and have original packaging or tags still attached. There are no refunds. Items purchased within our In2Sports store locations cannot be returned to our online store.

     •  IN-STORE exchanges can only be done at the original store of purchase. Please do not attempt to return an item(s) to an In2Sports location

         in which it was not purchased from. 

     •  IN-STORE Store Credits can only be redeemed at the original store it was issued at. Please do not attempt to redeem a store credit at an In2Sports

         location in which it was not issued at.

     •  All personalized products are final sale.

     •  All clear-out items that are reduced by 40% or more are FINAL SALE.

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IN-STORE DEFECTIVE PRODUCT POLICY

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Defective products can only be returned at the original store of purchase.

In2Sports Warranty: 30 Days (from date of purchase)

     •  In2Sports warranty only applies to original purchase and does not extend to replacement items

     •  In2Sports warranty does not extend to sale items (final sale).

     •  Most products sold through In2Sports come with a Manufacturer’s warranty.

     •  Contact manufacturer directly for more information regarding their policy. Please see Defective Product Policy below for more details.
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Defective Product Policy

Due to the intense nature of the game, all items - especially footwear and gloves - will experience normal wear and tear such as: color loss, material wear, loose threads, small gaps between the outsole and the upper, etc.

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Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item's defectiveness (poor workmanship or materials).

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Very few items are truly defective. Genuine defects most often reveal themselves within 30 days of purchase. An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction.

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Most products sold in-store come with a manufacturer's warranty.  Customer's seeking information about a product's manufacturer's warranty should directly contact the manufacturer.

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In2Sports Warranty only applies to original purchases and does not extend to replacement items.  Any replacement items will fall under the manufacturer's warranty.

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Sale items do not come with the In2Sports Warranty (FINAL SALE).  These items will fall under the manufacturer's warranty

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What is NOT considered a "Manufacturer's Defect"

FOOTWEAR

    1.  Colour loss

    2.  Loose threads

    3.  Small gaps between the outsole and the upper

    4.  Scratches

    5.  Cracked leather on a shoe

    6.  Holes/cuts in the shoe that is not part of the seam

    7.  Burns on the shoe caused by friction

    8.  Shoes being used on the wrong playing surface. (ie. Hard ground HG shoes used on Turf fields)

    9.  Stripped Cleats

    10.  Ripped Laces

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GOALKEEPER GLOVES

Goalkeeper glove palms/foam have NO WARRANTY

    1.  Colour loss

    2.  Worn out palms even after one use

    3.  Scratches

    4.  Rips or tears on the Glove that are not part of the seam

    5.  Burns on the glove caused by friction

    6.  Broken finger protection

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SOCCER BALLS

    1.  Colour loss

    2.  Loose threads

    3.  Scratches

    4.  Cracks on the balls

    5.  Burns on the ball caused by friction

    6.  Minimal air lost in high-end soccer balls. All high-end soccer balls will occasionally release air

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CLOTHING APPAREL

    1.  Any Discolouring

    2.  Shrinkage

    3.  Pull in the fabric of the material

    4.  Burns on the fabric caused by friction

    5.  Rips or tears on the fabric

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CONTACTS FOR MANUFACTURER'S WARRANTY

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ADIDAS

Tel: 1-855-823-4327

Contact: Customer Service Department

Email contactus@adidas.com

 

NIKE

Tel: 1-800-663-6453

Contact: Customer Service Department

Email n/a

 

UMBRO

Tel: 1-800-668-5480

Contact: Customer Service Department

Email srochefort@rmpathletic.com

 

PUMA

Tel: 1-888-565-PUMA (7862)

Contact: Kim Preston

Email customerservice@puma.com

  

NEW BALANCE

Tel: 1-800-265-2277

Contact: Customer Service Department

Email n/a

 

ELETTO / SELLS / DIADORA

Tel: 1-877-756-4422

Contact: Customer Service Department

Email warranty@logicasport.com

 

SKLZ

Tel: 1-877-225-7275

Contact: Customer Service Department

Email jeff@tcsportsmarketing.ca 

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